Terms of service

Terms of Service

Last Updated: April 13, 2026

1. Services Overview

1.1 Subscription Design Services

The "Unlimited Design Subscription" provides ongoing design services on a subscription basis. One active design request at a time. Unlimited revisions within scope. Turnaround time: 2-3 business days per request (average). Monthly subscription with automatic renewal.

1.2 Project-Based Services

One-time design projects quoted individually. Scope and deliverables defined before project start. Revision limits specified in project quote. Timeline agreed upon before project commencement.

2. Service Terms

2.1 Subscription Terms

Month-to-month subscription with no minimum commitment. 30-day notice required for cancellation. Subscription pausing available with 15-day notice. Unused time does not roll over to next month. Services non-transferable to other parties.

2.2 Project-Based Terms

50% deposit required to commence work. Final payment due before delivery of final files. Project timeline begins upon receipt of deposit and all required materials. Rush fees may apply for expedited timelines.

3. Scope of Work

3.1 Included Services

Brand identity design. UI/UX design. Landing page design. Marketing materials and email campaigns. Social media graphics. Website design (Framer). Digital assets. Print-ready files. Basic animation and motion graphics.

3.2 Excluded Services

Backend web development. Copywriting. Photography. Video production. 3D rendering. App development. Complex motion graphics.

4. Client Responsibilities

4.1 Required Materials

Brand guidelines (if existing). Content and copy. High-resolution images. Project brief and requirements. Timely feedback and approvals.

4.2 Communication

Single point of contact for project management. Response within 3 business days for feedback. Clear articulation of revision requests. Availability for scheduled meetings.

5. Intellectual Property

5.1 Rights and Ownership

Client receives full ownership of final deliverables upon full payment. Designer retains rights to preliminary concepts not chosen. Designer maintains portfolio rights to showcase work unless otherwise agreed in writing. Client responsible for trademark and copyright research.

5.2 Source Files

Source and working files included with all project-based deliverables upon full payment. Standard deliverables in standard formats (JPG, PNG, PDF, SVG). Figma files shared upon request. Custom file formats by request.

6. Revisions and Amendments

6.1 Subscription Revisions

Unlimited revisions within original scope. Major direction changes count as new requests. Revisions must be requested within 14 days.

6.2 Project Revisions

Number of revisions specified in project quote. Additional revisions billed at hourly rate. Scope changes require an updated quote.

7. Termination

7.1 Subscription Termination

30-day written notice required. Pro-rated refund for unused portion. Active projects must be completed or terminated. Final files delivered upon account settlement.

7.2 Project Termination

Kill fee of 25% if terminated before completion. All work completed and paid for is client property. Unused deposit non-refundable after work begins.

8. Payment Terms

8.1 Subscription Payments

Monthly billing on subscription date. Auto-payment required. Late payments pause service. Failed payments incur a CHF 25 / EUR 25 fee.

8.2 Project Payments

50% deposit upon agreement. Remaining 50% before final delivery. Late payments incur 1.5% monthly interest. Payment plans available upon request.

9. Confidentiality

Non-disclosure of client business information. Secure storage of client materials. Private project details unless authorized. Confidentiality extends post-project.

10. Limitation of Liability

Maximum liability limited to project fees paid. No responsibility for third-party services. No guarantee of specific business results. Force majeure clause for circumstances beyond control.

11. Dispute Resolution

Good faith negotiation as a first step. Mediation before litigation. Jurisdiction: North Macedonia. Prevailing party entitled to legal fees.

12. Modifications

Terms may be updated with 30-day notice. Subscription clients notified via email. Continued use constitutes acceptance. Special terms require written agreement.

Contact Information

Kaltrina Sefuli / kaltrina@kontennt.com

By engaging our services, you agree to these terms and conditions.