Privacy policy

Privacy Policy

Last Updated: April 13, 2026

Introduction

This Privacy Policy explains how Kontent ("we," "us," "our") collects, uses, processes, and discloses your information across our design services.

Information We Collect

  1. Information You Provide

Personal Information: Name and contact details. Email address. Phone number. Billing address. Payment information. Company details (if applicable).

Project Information: Brand assets and guidelines. Project briefs and requirements. Feedback and communications. Design preferences. Client-supplied content and materials.

  1. Information Automatically Collected

Website Usage: IP address. Browser type. Device information. Operating system. Pages visited. Time spent on pages. Referring website. Date and time of visits.

Cookies and Tracking: Essential cookies for website functionality. Analytics cookies for performance measurement. Preference cookies for user experience. Marketing cookies (with consent).

How We Use Your Information

  1. Service Delivery

Process design requests. Manage subscription services. Handle project communications. Deliver completed work. Process payments. Provide customer support.

  1. Service Improvement

Analyze website usage. Improve website functionality. Enhance service offerings. Optimize user experience. Debug technical issues.

  1. Communication

Service updates and notifications. Project status updates. Subscription information. Marketing communications (with consent). Newsletter distribution (opt-in only).

Data Storage and Security

  1. Data Storage

Secure cloud storage providers (Google Workspace, Figma, cloud backup services). Industry-standard encryption. Limited access to authorized personnel only. Secure backup systems.

  1. Data Retention

Active client data retained during the service period. Archived data kept for 3 years after project completion. Financial records kept as required by applicable law. Option to request data deletion at any time.

  1. Security Measures

SSL/TLS encryption. Secure password policies. Two-factor authentication where available. Regular software and security updates.

Information Sharing

  1. Third-Party Service Providers

We may share information with the following types of service providers, strictly for the purpose of delivering our services: Payment processors. Cloud storage services (Google Drive, Figma). Email service providers. Analytics tools. Project management software.

We do not sell your personal information to third parties.

  1. Legal Requirements

We may disclose your information if required by: Court orders. Legal obligations. Government requests. Protection of rights. Enforcement of our Terms of Service.

Your Rights and Choices

  1. Access Rights

View your personal data. Request copies of your data. Update your information. Correct inaccuracies. Download your data.

  1. Control Options

Opt out of marketing communications. Manage cookie preferences. Unsubscribe from newsletters. Request account deletion. Request data removal.

Children's Privacy

Our services are not directed at individuals under 16. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will delete it immediately.

International Data Transfers

As a studio based in North Macedonia serving international clients, your data may be transferred across borders for the purpose of delivering our services. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.

Changes to This Privacy Policy

We reserve the right to update this policy at any time. Material changes will be communicated via email. We will provide 30 days notice when possible. Continued use of our services after changes constitutes acceptance.

Specific Rights by Region

  1. European Users (GDPR)

Right to access. Right to rectification. Right to erasure. Right to restrict processing. Right to data portability. Right to object. Rights related to automated decision-making. To exercise these rights, contact us at the email below.

  1. Other Regions

Additional rights as required by local law. Compliance with regional data protection requirements.

Contact Information

For privacy-related inquiries: Kaltrina Sefuli / kaltrina@kontennt.com

By using our services, you acknowledge you have read and understood this Privacy Policy.